Support service FAQs

What is your general experience in print ready artwork?
Our team have over 30 years experience working in graphic design studios, producing artwork to the highest standard for large scale projects such as brochures, and catalogues through to packaging.

What print finishes are you familiar with?
We are proficient in working with various print finishes including CMYK, Pantones, Foils, Whites, Emboss, De-boss, Glue areas, Varnishes.

Can you produce artwork in multiple languages?
Our team are experienced in working on projects that require the typical 21 language variants, ensuring style consistency between the English version and translated version.

Can you work with brand guidelines?
We’re happy to work with brand guidelines, style sheets and print specifications.

Can you source imagery?
As this is part of the graphic design process, we do not provide this service. All imagery and assets are to be provided by the clients.

Do you provide graphic design services?
We do not provide graphic design services, but rather work with your designers to provide support with technical artwork.

What project size are you able of supporting us with?
We can cater to projects of all sizes, but it’s always best to give us a call to discuss our current capacity.

Can you remove the backgrounds on our imagery?
Yes. We have various ways to remove backgrounds, depending on the image itself, or how you need the file supplying.

Are you happy retouching multiple images with a detailed brief for each?
Yes. Please send in your high resolution files along with a spreadsheet detailing the filename and retouching brief for each image.

How photorealistic are your 3D visuals?
All the current imagery on our website have been produced using 3D rendering software. Please take a look to get an idea of the level of quality we can produce.

How many 3D visual views are supplied as standard?
The first view is provided as part of the initial service, and is positioned based on your brief. If you require additional views, please contact us for an accurate cost.

Can you provide interactive 3D visuals?
We can provide renders in an interactive, user controlled format allowing you to view the subject from multiple angles.

Can you create a highly detailed 3D background or environment?
We can create any environment in the 3D space to be used as a background based on your requirements. Please get in contact for an accurate cost as it largely depends on complexity and what is required.

Can you export images to a specific format for use with Brandbank, e-commerce, or websites?
We can produce Photoshop or 3D images to your required format for any use.

How quickly can you turn-around our project?
We can turn-around smaller projects in under 48 hours. However, for an accurate lead-time give us a call and have quick chat with one of our team.

What are your payment terms?
All of our support services are paid via proforma invoice. Any large projects will be invoiced in stages. Please get in touch to discuss.